Golden Grill Mongolian BBQ in Silverdale

9469 Silverdale Way NW
Silverdale, WA
(360) 692-0708‎

The service was fine at first, Our waitress was kind and accommodating. The food was only so-so. The selection of food available to grill was a bit dismal, no tofu and a lack of veggie selection. The Grill Master could only cook one plate at a time (as opposed to the 12ish plates we've seen some cook at once). This was OK since there were only a couple of us eating grill, but I could see this being a huge problem if there was a large group. They did have tea pots and good sauce, that was pretty much the only good thing food wise. The wraps were the hard crust tortilla type (and they charged 30 cents each for them, unheard of!). We each ordered a drink from the bar, Bahama Mama's to be specific and they were pretty horrible (and cost $9.50 each).

The REAL issues started after we paid our bill and were sitting talking getting ready to leave. Laura saw a HUGE rat (it was bigger than her shoe not including the tail) run by our table!! She told Kat it was time to go, NOW!! and she asked what was wrong, Laura told her about the rat and so we got up to leave and we both saw it again! Laura screamed and shouted that someone who works there needed to come out now (it was about 10:15 pm, everyone was in the back or the bar). Someone came out and asked what was wrong and we told them. They said they know about the rats and there's nothing they can do about them. Then the bartender came out and was VERY hostile towards us because we were upset and we saw another rat (different color and larger than the first one). The bartender lady kept saying that the health department knows about the rats. At one point, Kat said that at least the alcohol we drank would kill anything the rats might have given us, the bartender responded with "well, maybe I was playing with the rats before I made your drinks, you don't know what I did to them". She also accused us of being too drunk to know what we saw and that she, "made our drinks and knows how strong they were". At one point, our waitress offered us $5 as an apology (from our $50 + tip bill) for the rats, but we denied it stating they were insulting us. While we know that rats happen sometimes (Kat has worked in the restaurant industry for 10 years), we also know that the customer service here was severely lacking and we will not be going back. Ever.

Just to let you know, we have contacted the local health department who let us know there was another rodent complaint for this place from July of this year and they are looking into it. We also lodged a complaint with the BBB, they have until today to respond.